The Council opened this docket to evaluate and propose revisions to existing Customer Protections as established in the service regulations and the Code of Ordinances.
The goal of the docket is to improve protections for electricity and gas customers.
The Alliance urges the Council to think expansively and to act boldly on behalf of struggling ratepayers.
In our preliminary comments AAE recommended the Council...
Adopt a permanent prohibition on residential shutoffs for Entergy & SW&B ratepayers
Create an arrearage management program that pairs debt forgiveness with energy efficiency improvements
Streamline the bill dispute process
Eliminate residential deposits and reconnection fees
Classify refrigerators as medical equipment for the purpose of medical needs certification
Ensure ratepayers are fully represented in regulatory proceedings
